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You hereby grant your consent for personal data processing to:
• Controller: Novum Global, a.s.
• Address: 28. pluku 483/11, Praha 10, 101 00, Czech Republic
• Company ID (IČO): 14893126
• Tax ID (DIČ): CZ14893126
• Legal Form: Akciová společnost (Joint-Stock Company)
• File Reference: B 484/MSPH, Městský soud v Praze (Municipal Court in Prague)
• Website: https://www.fluenix.eu
• Contact for privacy matters: privacy@fluenix.eu
to process your personal data, as a controller, in accordance with the Data Protection Act and the GDPR, subject to the terms laid down below.
When handling personal data, we proceed in accordance with the Czech laws and regulations and directly applicable EU legislation, in particular Act No. 110/2019 Coll., on the processing of personal data, as amended, and Act No. 480/2004 Coll., and in accordance with Article 13 of Regulation (EU) No. 2016/679 of the European Parliament and of the Council of 27 April 2016, the General Data Protection Regulation, as amended.
The following text explains how and for what purposes we process your personal data and who the processors may be.
What data do we process as a controller?
When completing our contact form, we collect:
• Name and surname
• Phone number
• Email address
• Company name
• Message content
When is it not necessary for us to obtain consent to personal data processing?
We can process personal data without your consent for the following purposes:
• Performance of a contract concerning the provision of a service or product.
• Fulfilment of our legal obligations ensuing from generally binding laws and regulations.
• Processing within a legitimate interest (e.g., direct B2B communication with prospective customers, ensuring
safety, protection of our legal claims).
When is it not necessary for us to obtain consent to personal data processing?
We can process personal data without your consent for the following purposes:
• Performance of a contract concerning the provision of a service or product.
• Fulfilment of our legal obligations ensuing from generally binding laws and regulations.
• Processing within a legitimate interest (e.g., direct B2B communication with prospective customers, ensuring
safety, protection of our legal claims).
For what purpose do we process personal data and for how long?
The data may be used for legitimate business and B2B marketing purposes, i.e., to maintain a database of website enquirers and to offer products and services, for as long as the legal grounds exist for this type of processing.
We collect your personal data so that we can respond to your enquiries and provide information about our solutions. We process the personal data you enter in our contact form in order to respond to your enquiry, to provide information about our products and services, and to fulfil any subsequent contractual obligations. In addition, we may process the data in order to fulfil our legal obligations (registration, accounting, archiving) and to safeguard our legal claims.
Personal data collected through cookies is processed with your consent (granted by ticking the relevant option in the cookie banner after you are notified that we use cookies). The personal data collected through cookies help us provide user support and improve our services, including through user behaviour analysis. For full details, see the Cookies Policy below.
Any personal data collected for the above purposes is provided entirely voluntarily and consent must be given by the user actively interacting with the consent box, or under the doctrine of legitimate interest. You can withdraw your consent to the processing of your data at any time by email to privacy@fluenix.eu.
Who can access your personal data?
Your personal data is processed by the Controller; however, it may also be processed for the Controller by other entities (as processors), strictly to the extent necessary.
Categories of processors:
• Website hosting and forms platform: Webflow, Inc., 398 11th Street, 2nd Floor, San Francisco, CA 94103, USA.
• Email and productivity services: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
• Analytics and traffic measurement: Google Analytics 4.
• Customer Relationship Management (CRM): FuelOmat CRM, hosted on Amazon Web Services (Frankfurt, EU region).
We have contracts in place with all processors which are designed to safeguard your personal data. We may further authorise other data processors (such as carriers or other operators involved in the performance of a contract), but only to the extent necessary.
Is your information transferred internationally?
Our website is hosted on Webflow, a US-based service provider, which means that personal data collected via the website may be transferred to and processed in the United States. Where such transfers occur, we rely on the European Commission's Standard Contractual Clauses (SCCs) under Article 46 GDPR, or other legally recognised safeguards (such as the EU-U.S. Data Privacy Framework where applicable), to ensure that your personal data continues to receive an adequate level of protection. Copies of the relevant safeguards can be made available upon written request to privacy@fluenix.eu.
Personal data relating to our customers' operational use of the Fluenix system (such as fuelling transaction data) is processed under separate Data Processing Agreements (DPAs) signed directly with each customer and is not covered by this Privacy Policy.
What are your rights in the context of personal data protection?
• To request information from us on what personal data is being processed.
• To request clarification from us regarding the processing of your personal data.
• To request access to your data and to have the data updated or rectified.
• To request that we erase your personal data.To request data portability.
• To object to processing based on legitimate interests.
• To withdraw consent at any time, without affecting the lawfulness of processing carried out before the withdrawal.
• To be informed about a personal data breach in cases prescribed by law.
You have the right to lodge a complaint with the supervisory authority regarding the processing of your personal data or the failure of the Controller to fulfil the obligations inherent in the GDPR at any time. The supervisory authority in the Czech Republic is the Office for Personal Data Protection, with its registered office at Pplk. Sochora 27, 170 00 Prague 7 (www.uoou.cz). If you are resident in another EU/EEA Member State, you may also lodge a complaint with your local supervisory authority.
Updates to the Privacy Policy
We may modify or update the Privacy Policy at any time. Any changes will take effect once they are made available on this website.
These terms enter into force on 1 June 2026.
The terms were last updated on 1 June 2026.
Cookies Policy
This Cookies Policy explains how Fluenix ("we", "us", "our") uses cookies and similar technologies on the Fluenix website (https://www.fluenix.eu). This Cookies Policy should be read together with our Privacy Policy.
What are cookies?
Cookies are small text files placed on your device (computer, tablet, mobile) when you visit a website. They are widely used to make websites work, to make them more efficient, and to provide information to the operators of the site. Similar technologies (such as pixels, web beacons, and local storage) operate on the same principle and are covered by this policy.
Categories of cookies we use
1. Functional and technical (necessary) — always active
Necessary cookies and services are essential for the proper functioning and display of the website, enabling basic navigation, filling out forms, and protecting against abusive use. These cookies do not require consent under Article 5(3) of the ePrivacy Directive.
2. Preferences
Preference cookies allow the website to remember choices you make (such as your preferred language or region) and provide enhanced, more personal features. These cookies are set only with your consent.
3. Analytical
Analytics cookies help us understand how visitors interact with the website by collecting and reporting information anonymously. We use them to identify traffic sources, monitor visitor numbers, and continually improve the performance of our website. These cookies are set only with your consent.
Specific cookies and services in use
The specific list of cookies and services in use on the Fluenix website is maintained and presented in the cookie consent banner that appears upon your first visit. You can review and adjust your selection at any time via the "Cookie Settings" link in the website footer.
Indicative list of services that may set cookies on this website:
• Webflow — website platform (functional / necessary).
• Google Analytics 4 — analytical.
How to manage cookies
You can manage your consent at any time through the "Cookie Settings" link in the website footer. In addition, most web browsers allow you to control cookies through their settings — you can typically choose to block, accept, or delete cookies. Please note that blocking necessary cookies may affect the proper functioning of the website.
More information on managing cookies in major browsers:
• Google Chrome — support.google.com/chrome
• Mozilla Firefox — support.mozilla.org
• Safari — support.apple.com
• Microsoft Edge — support.microsoft.com
Your rights and contact
All rights described in the Privacy Policy (access, rectification, erasure, objection, withdrawal of consent, complaint to a supervisory authority) apply equally to data collected through cookies. For any cookie-related questions or to exercise your rights, please contact us at privacy@fluenix.eu.
Updates to this Cookies Policy
We may update this Cookies Policy from time to time to reflect changes in the cookies we use or for other operational, legal, or regulatory reasons.
This Cookies Policy enters into force on 1 June 2026.
Last updated on 1 June 2026.
